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Change settings

Change a SignalWire Space URL or SignalWire Space name​

Currently, SignalWire’s infrastructure is unable to allow for the changing of URLs. All Space attributes are tied to the Space URL. However, if you must change a SignalWire Space URL, please create a new Space on our website and open a Support ticket. SignalWire's Support Team will navigate through the process of releasing and/or transferring phone numbers from a previous Space and delete the old Space when the release/transfer is complete.

Your Space Name is a friendly name that can be changed. This is the name that will appear on your Space's sign-in page to help your users identify the correct Space. To change it from your Dashboard, click on the profile icon in the upper right corner and choose Settings. Choose a new Space name and click the Save button.

Please note that changing the Space name will not change the Space URL. Follow the instructions above if that is what you need.

Change the Space owner's email address​

First, invite the email address of the new owner to join your SignalWire Space.

Invite a new user

Guide to inviting a user to your SignalWire Space

Once the email address of the new user has been added to the Space, please request the current Space owner to give written consent through a support ticket, giving information about the User (name and email address), to be changed to the new owner. The Space owner by default is the individual that created the Space.

Notice

For security reasons, you must go through a Support ticket to change the Space owner's email address.

Change the time zone of a SignalWire Space​

To change the time zone for calls, messaging, and faxes in the SignalWire Space Dashboard:

  1. Navigate to your User Profile settings from the dropdown menu in the top right corner of the SignalWire Space.

    The option for changing the time zone will be displayed.

  2. Once finished making changes to your time zone, click Save.

Change your password​

You can request a password change from your Dashboard. To do so:

  1. Navigate to your User Profile settings from the dropdown menu in the top right corner of the SignalWire Space.
  2. Click on "Send Change Password Instructions"
  3. Follow the instructions in the email to change your password.

Upgrade your support tier​

To find your current support tier, navigate to your SignalWire Space dashboard and click on the dropdown available to the top-left of your space.

the Space dropdown menu, with links to Members, Space Settings, and more

If you find that you need extended support when using SignalWire products, you may decide to upgrade to another Support Tier.

Please use the "Help" icon in your top toolbar to reach out to submit a new support request to upgrade.